Important notice. This Privacy Policy has been refreshed and rewritten as of 01/01/2026 to reflect Mr. Ship It's current operating model, including customer identity verification, shipment inspection, restricted goods screening, fraud controls, sanctions review support, record retention, and payment processing practices.
1. Overview
This Privacy Policy explains how Mr. Ship It collects, uses, stores, shares, and protects information relating to customers, prospective customers, website visitors, senders, recipients, and business counterparties who interact with our website, customer account systems, locations, shipping services, package handling activities, customer support channels, and related compliance processes.
By creating an account, submitting information to us, shipping through us, receiving packages through us, using our website, or otherwise engaging our services, you acknowledge that your information may be processed in accordance with this Privacy Policy and our Terms and Conditions.
2. Information We Collect
We may collect information directly from you, automatically through your use of our systems, from merchants, carriers, payment processors, service providers, identity verification tools, and from government or regulatory interactions connected to shipment handling and compliance.
2.1 Information you provide
- Identity and account data, including name, address, email address, telephone number, date of birth, government-issued identification details, taxpayer or business registration information, and account credentials.
- Shipment and transaction data, including merchant invoices, order confirmations, item descriptions, declared values, tracking numbers, suite numbers, shipping instructions, customs-related information, proof of ownership, and pickup or delivery records.
- Payment and billing data, including cardholder information, billing address, payment status, refund records, and transaction references processed through us or our payment service providers.
- Communications, including emails, chats, calls, support tickets, complaint records, fraud reports, claim submissions, and documents you provide during account review or dispute handling.
2.2 Information collected automatically
- Device, browser, IP address, usage logs, cookies, session identifiers, and similar analytics data when you use our website or digital systems.
- Operational records generated during package intake, inspection, weighing, routing, storage, pickup, release, and delivery.
2.3 Compliance and risk information
- KYC and verification records used to validate customer identity, authority, address, and business ownership information.
- AML, sanctions, fraud-prevention, chargeback, and suspicious-activity review records.
- Inspection images, package opening notes, exception logs, and records relating to prohibited or restricted goods screening.
3. How We Use Information
We use information where reasonably necessary to operate our business, deliver services, manage customer relationships, protect our systems, and comply with legal and compliance obligations.
- To create and administer accounts, assign suite numbers, receive and route shipments, process pickups and deliveries, and communicate package status updates.
- To verify identity, validate account information, confirm authority for business accounts, and prevent unauthorized account use.
- To review shipments for restricted, prohibited, dangerous, unlawful, misdeclared, or sanctioned activity and to support our AML, KYC, fraud, and export/import controls.
- To process payments, collections, credits, refunds, chargebacks, and account balances.
- To provide customer support, respond to claims, manage disputes, and maintain service quality.
- To improve the website, troubleshoot technical issues, measure usage, and maintain network and account security.
- To meet legal, regulatory, customs, tax, audit, accounting, recordkeeping, and law-enforcement cooperation requirements.
- To send operational notices, service announcements, and, where permitted, promotional communications. You may opt out of marketing messages, but you may still receive service-related notices.
4. Information Sharing and Disclosure
We do not sell your personal information for money. We may disclose information as reasonably necessary to provide services, run our operations, protect rights and property, and comply with law.
- To affiliates, contractors, and service providers that support account administration, website hosting, customer communications, shipping operations, package handling, storage, identity verification, payment processing, fraud prevention, analytics, and information security.
- To carriers, customs brokers, customs authorities, port or airport operators, regulators, law enforcement, courts, or governmental bodies where shipment processing, legal process, sanctions screening, customs clearance, investigations, or legal compliance requires disclosure.
- To merchants, senders, recipients, insurers, payment providers, and counterparties where needed to resolve shipping issues, claims, disputes, returns, billing issues, or suspected fraud.
- In connection with an actual or proposed merger, financing, restructuring, asset sale, acquisition, or similar corporate transaction, subject to appropriate confidentiality and lawful use restrictions.
- Where we believe disclosure is necessary to enforce our terms, protect public safety, investigate suspicious or unlawful conduct, or prevent misuse of our services.
5. Cookies, Analytics, and Website Tracking
We and our service providers may use cookies, pixels, log files, and similar technologies to keep the website functioning, remember settings, measure traffic, detect abuse, and improve user experience.
You may be able to control certain cookies through your browser settings. Blocking cookies may affect website functionality, account access, or certain service features.
6. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, customer support, billing, fraud prevention, dispute resolution, security, and legal compliance.
Where information is collected or maintained in connection with identity verification, shipment records, transaction records, fraud reviews, restricted goods reviews, or AML/KYC controls, we may retain the relevant records for at least five years or longer where required by law, contractual obligation, dispute needs, or legitimate business necessity.
7. International Transfers
Mr. Ship It operates across multiple jurisdictions, including The Bahamas and the United States, and may use service providers in other jurisdictions. Your information may therefore be stored, accessed, or processed outside your country of residence.
By using our services or submitting information to us, you understand that your information may be transferred internationally and handled under the laws and operational requirements of the jurisdictions where we or our service providers operate.
8. Your Choices and Requests
You may request access to, correction of, or updates to certain personal information we hold about you, subject to identity verification, legal restrictions, security concerns, and operational feasibility.
- We may decline, limit, or defer a request where we are required or permitted to retain the information, where disclosure could compromise fraud prevention or legal compliance, or where the request would adversely affect the rights of others.
- Deleting information may prevent you from maintaining an active account or using some or all of our services.
- Marketing emails may generally be unsubscribed from using the instructions included in the message.
9. Security
We use commercially reasonable administrative, technical, organizational, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. These controls may include access restrictions, role-based permissions, secure storage practices, monitoring, training, and vendor management.
No website, database, shipment process, or transmission method is completely secure. You are responsible for protecting your credentials, maintaining accurate account contact information, and notifying us promptly if you suspect unauthorized access or fraud.
10. Children and Sensitive Submissions
Our services are not directed to children under 13, and you should not provide us with personal information about a child except where reasonably necessary for lawful shipment or recipient identification and with proper authority to do so.
You should not upload or transmit unnecessary sensitive personal information to public or general-contact areas of our website.
11. Third-Party Sites and Services
Our website may link to third-party websites or tools, and third parties involved in payments, merchant transactions, shipping, analytics, or communications may have their own privacy practices. We are not responsible for third-party privacy statements, site content, or data handling outside our controlled systems.
12. Changes to This Policy
We may amend this Privacy Policy at any time by posting an updated version to the website or otherwise making it available to customers. The revised version becomes effective on the stated update date unless a different effective date is specified.
Your continued use of our website or services after the updated policy becomes effective constitutes your acceptance of the revised policy to the fullest extent permitted by law.
13. Contact Us
For privacy questions, requests, or complaints, contact Mr. Ship It at hello@mrshipit.com. For AML or compliance escalations specifically related to suspicious activity, restricted goods, or compliance review, contact compliance@mrshipit.com.
You may also contact us through our customer service channels published on our website.