Help & Information

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  • Store Hours
  • Holidays
  • Returns & Refunds
  • Regulations
  • Need More Help?

Mackey St Hours:

Monday: 9:00 am - 6:00pm
Tuesday: 9:00 am - 6:00pm
Wednesday: 9:00 am - 6:00pm
Thursday: 9:00 am - 6:00pm
Friday: 9:00 am - 6:00pm
Saturday: 9:00 am - 6:00pm
Sunday: CLOSED

Carmichael Road Hours:

Monday: 9:30 am - 6:30pm
Tuesday: 9:30 am - 6:30pm
Wednesday: 9:30 am - 6:30pm
Thursday: 9:30 am - 6:30pm
Friday: 9:30 am - 6:30pm
Saturday: 9:30 am - 6:30pm
Sunday: CLOSED

Eleuthera Hours:

Monday: 9:00 am - 6:00pm
Tuesday: 9:00 am - 6:00pm
Wednesday: 9:00 am - 6:00pm
Thursday: 9:00 am - 6:00pm
Friday: 9:00 am - 6:00pm
Saturday: 9:00 am - 6:00pm
Sunday: CLOSED

Ft. Lauderdale Hours:

Monday: 10:00 am - 6:00pm
Tuesday: 10:00 am - 6:00pm
Wednesday: 10:00 am - 6:00pm
Thursday: 10:00 am - 6:00pm
Friday: 10:00 am - 6:00pm
Saturday: 10:00 am - 2:00pm
Sunday: CLOSED

Non-Operational Days

Mr. Ship It will not have flights on any Bahamian or American observed public holiday. To ensure proper scheduling of shipments, please click here (link to holiday listing) for 2014-2015 holiday listing.

2017 Holiday Listing

Date and DayAmerican HolidayBahamian Holiday
January 2, 2017(Mon.) New Year's Day* New Year's Day*
January 10, 2017(Tue.) Majority Rule Day*
Apr 14, 2017(Fri.) Good Friday* Good Friday*
Apr 17, 2017(Mon.) Easter Monday*
May 29, 2017(Mon.)Memorial Day
June 2, 2017(Fri.)Labour Day*
June 5, 2017(Mon.) Whit Monday*
July 4,2017(Tue.) Independence Day
July 10, 2017(Mon) Independence Day*
August 7, 2017(Mon.) Emancipation Day*
September 4, 2017(Mon.) Labor Day*
October 9, 2017(Mon.) Columbus Day* National Heroes Day*
November 10,2017(Fri.) Veterans Day
November 23, 2017(Thurs.) Thanksgiving Day*
December 24, 2017(Sun.) Christmas Eve Christmas Eve
December 25, 2016(Mon.) Christmas Day* Christmas Day*
December 26, 2017(Tue.) Boxing Day
December 31, 2017(Sun.) New Year's Eve New Year's Eve

* Indicates no flights on that particular day.

Refunds and returns

We implore all customers to check packages content thoroughly before leaving the store as once the item is out of our possession, it is no longer our responsibility. In the event of your package is damaged in our possession, we will replace the item or refund the cost of that item.

Import Regulation

Please note that this is a one-time process that will occur when you pick up your first package from us.

Bahamas customs requires invoices for all goods being imported to determine its value and duty. All invoices must be legible and itemized with the cost. If the goods are used, they still must have an itemized cost invoice to be cleared by customs. Please submit invoices here (link to submit invoice page) or email them to

Mr. Ship It can clear goods on your behalf once you have given authorization to act as your agent.

As such, Bahamas Customs requires us to secure from you a completed Bahamas Customs Form C 44 (link to Customs Form CC 44 PDF) along with:

  • For Bahamian Residents: a copy of the front and back of your National Insurance Card
  • For Non-Bahamian Residents: photo identification (preferably a copy of your Passport photo page)
  • For Businesses: a copy of your valid Business License and a Letter of Good Standing from National Insurance.

Hazardous, Illegal & Prohibited Items

Before shipping an item to your U.S. Address, make sure we allow it. Check the list of hazardous, prohibited, illegal items below. You also need to make sure that the importation of your item complies with all laws. Failure to comply will result in legal ramifications.

Hazardous Material

Common terms used to describe hazardous materials are:

Combustible Communicable
Compressed Gas

Need More Help?

Contact one of our customer service representatives at 603-5555, send an email to or visit our conveniently located store. We are more than happy to help with any concerns.

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