Refunds and returns
We implore all customers to check packages content thoroughly before leaving the store as
once the item is out of our possession, it is no longer our responsibility. In the event of your package
is damaged in our possession, we will replace the item or refund the cost of that item.
Please note that this is a one-time process that will occur when you pick up your first package from us.
Bahamas customs requires invoices for all goods being imported to determine its value and duty. All invoices must be legible and itemized with the cost. If the goods are used, they still must have an itemized cost invoice to be cleared by customs. Please submit invoices here (link to submit invoice page) or email them to firstname.lastname@example.org
Mr. Ship It can clear goods on your behalf once you have given authorization to act as your agent.
As such, Bahamas Customs requires us to secure from you a completed Bahamas Customs Form C 44 (link to Customs Form CC 44 PDF) along with:
- For Bahamian Residents: a copy of the front and back of your National Insurance Card
- For Non-Bahamian Residents: photo identification (preferably a copy of your Passport photo page)
- For Businesses: a copy of your valid Business License and a Letter of Good Standing from National Insurance.
Hazardous, Illegal & Prohibited Items
Before shipping an item to your U.S. Address, make sure we allow it. Check the list of hazardous, prohibited, illegal items below. You also need to make sure that the importation of your item complies with all laws. Failure to comply will result in legal ramifications.
Common terms used to describe hazardous materials are: