Location Manager

Our locations are one of, if not the most critical touch points of our operations. Customers interact with us as a company directly/physically at our locations.

The Location Manager will be charged with ensuring that locations are running efficiently and effectively. From ensuring cashiers are pleasant and giving the best customer service to Warehouse Agents retrieving packages accurately and quickly.

Our Location Managers will work closely with the Customer Success & Billing Departments.

From time to time our Locations Managers may also work directly with our System Developers, Operations Manager, Accountant, and President.

Part coach, project and customer service manager; our Location Manager will be continually focused on ensuring or stores are running optimally with happy customers, happy staff and smooth and efficient operation.

Who are we looking for:

• You're a leader. You can inspire and lead others to achieve goals.
• You are obsessed with customer satisfaction and do anything within your power to ensure every customer has a happy experience with Mr. Ship It Ltd.
• You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.
• You give attention to detail while moving at a fast pace.
• You're persistent. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.
• You love to set your own course. At Mr. Ship It, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.
• We believe giving the best to our customers and staff is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to Mr. Ship It vision and mission.

Responsibilities:

• Ensure Location meets company's and customer's expectations
• Ensure location is prepared and opens/closes as expected.
• Ensure staff reports to work on time and excessive overtime averted
• Ensure Cashier, Warehouse Agents perform above and beyond their job functions
• Recruit and train new location staff.
• Appraise & evaluate location staff to ensure all staff is aware of their performance and how to improve if they are falling behind.
• Manage location budget/finances. i.e. ensure Cash drawer Floats, Store Incoming, Petty cash and other company property must be accounted for accurately.
• Manage customer queries and complaints in person, helpdesk, email and telephone calls.
• Ensure staff provides excellent customer service.

Requirements:

• Self-motivated, proactive, high energy team player with innovative ideas to inspire staff and customer loyalty and retention.
• Strong interpersonal skills and experience building strong internal and external relationships.
• Proven track record of highly-professional customer service in a fast-paced, dynamic environment.
• Diplomacy, tact, and poise under pressure when working on customer and staff issues.
• Excellent written and verbal communication
• Flexible and willing to pitch in as needed – focused on teamwork
• Detail oriented
• Strong analytical, problem-solving and leadership skills
• Tech savvy and able to quickly learn and navigate new technology
• 3+ years of experience in a supervisory or managerial customer-facing role.

Compensation & Benefits:

• Competitive Salary
• Annual company retreat to someplace exotic...well not exotic but someplace not Nassau.
• At least 2 weeks vacation a year
• Annual Mr. Ship It shipping credit ($500)
• Paid Birthday Off
• Fun team events outside of work hours
• A team of awesome, like-minded, driven people that support each other.
• Challenging and rewarding work environment at a company with a huge vision
• Ability to move up in a rapidly growing company