Help & Information
Everything you need to get the most from Mr. Ship It.
Most questions are answered on the pages below. If yours is not, the Nassau call center is open on 603-5555, 603-5556, 603-5557 and by email at [email protected]. Members can also send us a message from their account and we reply there.
Frequently Asked Questions
Quick answers to the most common questions about costs, timing, customs and pickup.
How It Works
The four simple steps from checkout to pickup, and what happens in between.
Pricing
Freight rates, customs and VAT, package protection, pickup charges and storage fees.
Shipping Calculator
Estimate your all-in cost before you buy.
Track by Courier Number
Enter a UPS, USPS, FedEx or Amazon tracking number to see if we have received it.
Track My Packages
Sign in to see the status of every package on your account.
Pay My Bill
Pay online by card, Apple Pay, Google Pay or crypto and earn cashback; your packages are ready when you arrive.
Locations
Addresses, hours and phone numbers for our six stores and the Miami Lakes warehouse.
Contact Us
Call the Nassau call center, email, or send us a message from your account.
Before you call
- Have your suite number ready; it is on your dashboard and in the header when you are signed in.
- For a package question, have the courier tracking number or the WHR number from Track My Packages.
- For a customs question, have the invoice for the item.
- For a bill question, the payment reference is on your receipt email.